These Terms of Use (together with the documents referred to in them) govern your use of our website and its related sites, services, applications, and tools. By using the services you confirm that you accept these Terms of Use and that you agree to abide by them.Company is oprated by Goinfinite Digital Services Pvt Ltd using car expert as brand name.
The Website is operated by www.carexpert.org.in ("We"). Please visit the Contact Us page on this website for our contact details.
Car Expert by Goinfinite Digital Services Pvt Ltd CANCELLATION AND REFUND POLICY
This cancellation and refund policy (“Policy”) governs the cancellation of your membership with Car Expert, having its corporate office at E 41 sector 3 noida 201301. (“Car Expert”) and of the membership issued by Car Expert, as well as the refund of the fees paid by you towards purchase of such Membership Plan (“Membership Fees”). In the event that you wish to cancel your membership with Car Expert, you shall be required to intimate the same to Car Expert by calling Car Expert inbound or by sending an email to Car Expert within 14 (fourteen) days of receipt of the package. You shall further be required to return the Package and all documents and other items provided to you along with the Membership by mailing the aforesaid to Car Expert C/O Cancellation Department at D 63, Sector 2, Noida Uttarpradesh-201301. On receipt of such intimation and Welcome Pack, Car Expert shall verify the details of your membership and the request for cancellation placed by you. On Car Expert's satisfaction that your request is in accordance with this agreement, Car Expert shall carry out the following (collectively, “Cancellation”): (I) Discontinue the membership issued to you and Issue a refund of the amount paid by you as Membership Fees. On Cancellation as aforesaid, Car Expert shall intimate you of the fact of such Cancellation and shall inform you of the method of refund of your Membership Fees. Such Cancellation shall be subject to the following terms: Cancellations shall be considered only if (i) a valid request is made in this regard within 14 (fourteen) days of receipt of the membership, and (ii) the entire Welcome Pack is returned to Car Expert within 14 (fourteen) days of receipt of the cancellation request as aforesaid. For calculation of the aforesaid periods, the records of dispatch, delivery and communications available with Car Expert shall be considered final support@carcareindia.in . No cancellation shall be carried out if you have purchased the Membership under any interest free easy monthly installment (EMI) option offered by Car Expert. No cancellation shall be carried out if you have in any way availed any of the benefits available under the membership prior to confirmation of cancellation by Car Expert. In the event a request for cancellation is received by Car Expert after dispatch of the Membership's Welcome Pack to you, Car Expert shall deduct an amount of Rs. 1,000 (Rupees one thousand only) or 10% of the membership fee whichever is higher from your membership fees and only the balance shall be refunded to you as part of the cancellation. In the event a request for cancellation is received by Car Expert after a positive welcome call to you, Car Expert shall refund up to a maximum of 50% of the membership fee of your membership fees only. All cancellations as approved by the Car Expert's management as per their discretion shall ordinarily be processed within 30 days of receipt by Car Expert Membership's Welcome Pack. In case of no contact post approval, the 30 days may get extended. Important Refund Note:
•In case no contact is established with the member(s) by Car Expert’s central retention team for membership cancellation request, the cancellation process will be put on hold till further contact can be established.
•Cancellation/ refund will be processed only upon receipt / return of the purchased membership kit (unused) by Car Expert.
•In case there are multiple ongoing dialogues between Car Expert and the member(s), there may be few instances wherein the time-frame committed for resolving a case may take longer than committed previously.
Car Maintenance services
Inclusions-
1. Engine Oil Change 2.Oil Filter Change 3.Air filter change/Cleaning
4. Brake Fluid Top up 5.Coolant Top up 6.Spark Plug Change/Cleaning
7. Brake Pad cleaning 8.Oil Leakage Check up 9.Clutch Operation Check up
10. Alternator and Pump Belt Inspection 11.AC Check up
12. Complete Exterior Wash and Vaccume cleaning from inside
Usage Process -
•Call our customer care number (Monday to Friday 10:00AM to 05:00PM and 10:00AM to 02:00PM)
•Share your Registered mobile number, car number and location.
•You will receive the conformation call within 24HRS from our appointment fixing team.
Terms and Conditions
•Validity 2 Years
•Free Service includes only labor charge, Parts/Oil cost or any other labor work apart from service is chargeable on actual.
Car Cleaning Service
Inclusions-
1. Exterior Car Wash 2.Dash Board Cleaning 3.Wheel Cleaning
4. Grill and Mud Flap Cleaning 5.Interior Vacuuming 6.Dash Board Cleaning
7. Cleaning of interior fabrics 8.Stain Removal Treatment 9.Cleaning of hings and side doors
Usage Process -
•Call our customer care number
•Book appointment
•You will receive the conformation call within 24HRS from our appointment fixing team.
Terms and Conditions
•Validity2 Years.
•Free car cleaning includes internal & external car cleaning of your vehicle.